Being an Electricity Consumer in 45 Questions

Distribution companies are the companies responsible for the establishment, operation, maintenance and repair of the infrastructure, elimination of faults, supply and installation of meters, which are the infrastructure services required at the point of consumption for the end user to use electricity.

In Türkiye, 21 different distribution companies operate in 21 different regions. This service is provided by Boğaziçi Elektrik Dağıtım A.Ş. (BEDAŞ) on the European side of Istanbul, Akdeniz Elektrik Dağıtım A.Ş. (AEDAŞ) in Antalya, Isparta or Burdur, and Çamlıbel Elektrik Dağıtım A.Ş. (ÇEDAŞ) in Sivas, Tokat and Yozgat.

Electricity retail companies (supply companies) are the companies that carry out electricity supply transactions such as subscription for electricity supply and invoicing of usage.

Incumbent supply companies are obliged to provide energy supply to all real or legal consumers who request energy within the scope of retail sales tariff or end source supply tariff within their area of responsibility, under a retail sales contract.

In Türkiye, there are 21 different incumbent supply companies in 21 different regions. CK Energy Boğaziçi Electricity on the European Side of Istanbul; CK Energy Akdeniz Electricity in Antalya, Isparta or Burdur; and CK Energy Çamlıbel Electricity in Sivas, Tokat and Yozgat provide this service. Just like other supply companies, incumbent supply companies can sell energy through bilateral agreements without any regional restrictions.

EMRA calculates the electricity generation and supply costs, energy cost and costs such as transmission and infrastructure services as distribution cost for the whole of Türkiye. All incumbent supply companies make pricing based on the same tariff schedule. Current tariffs are available on EMRA's website at https://www.epdk.gov.tr/Detay/Icerik/3-1327/elektrik-faturalarina-esas-tarife-tablolari.

The Electricity Market Consumer Services Regulation defines a consumer as a person who purchases electricity for their own use. A natural or legal person who consumes more than the amount of electricity energy determined by EMRA, who is directly connected to the transmission system or who has the right to choose their supplier because they are a legal entity of an organized industrial zone is called an eligible consumer. An eligible consumer whose annual electricity consumption is less than 100,000 kilowatt-hours (kWh) is called an eligible consumer with low consumption.

A natural or legal person who consumes less than the amount of electricity energy determined by EMRA and can only purchase electricity energy and/or capacity from the incumbent supply company in his/her region is called a non-eligible consumer. You can access the Electricity Market Consumer Services Regulation from EMRA's website at https://www.epdk.gov.tr/Detay/Icerik/3-0-159-3/yonetmelikler.

For a consumption point without a meter where you will activate electricity for the first time, you must first apply to your distribution company and make an activation contract. Therefore, you will need to sign a retail sales contract with the incumbent supply company in your region to purchase electricity.

Natural or legal persons who wish to purchase electrical energy and/or capacity at the retail sales tariff or end source supply tariff apply for a retail sales contract to the relevant incumbent supply company in writing or through the company's corporate communication channels or e-Government Gateway.

You can make your transactions at the nearest Customer Service Center in the region of your assigned supply company. You can find the nearest Customer Service Center at https://www.ckakdeniz.com.tr/tr/hizmet-noktalarimiz. You can also create your retail sales contract request via CK Energy Mobile App, website or by calling 0850 226 07 07.

The incumbent supply company finalizes the duly made applications on the first business day at the latest if they are made outside the working hours of the company, and on the same day in other cases. A copy of the contract certified as “True Copy shall be given or sent to the relevant consumer on the day the contract is concluded, either on paper or via a permanent data storage device. The incumbent supply company notifies the distribution company in your region on the same day for the opening of your energy by recording it.

Important Warning!

If you need to sign a new retail sales contract with the same incumbent supply company, you must not have any debts from another subscription in the same subscriber group.

Applications cannot be made through the company's corporate communication channels or e-Government Gateway for locations where there is a valid retail sales contract in place.

When signing a retail sales contract, you must pay a security deposit fee and stamp duty to your incumbent supply company.

If you are a citizen of the Republic of Türkiye, you must inform the incumbent supply company of your Turkish ID Number, if not, your passport number or equivalent document number with international validity. In addition, the following information will also be requested in the retail sales contracts you will make for residential, commercial and industrial facilities.

In addition to these, you must declare your identity information, the address of the place of use for which the contract is requested, to whom the ownership belongs and in what capacity you will use the place of use; if you are going to open a workplace, you must declare the trade titles, tax identification numbers, the tax office to which you are affiliated, your trade registry numbers and the name of the trade registry office where the trade registry is registered to the incumbent supply company. 

During the establishment of the retail sales contract, you must pay a security deposit fee and stamp duty to your incumbent supply company within the scope of the legislation. The security deposit fee is taken in case the consumer fails to pay the bills.  

Consumers in the residential subscriber group pay the security deposit fee only in cash against a receipt. Consumers in other consumer groups can pay in cash or as a definite and indefinite letter of guarantee. Payments can be made through company tellers, mail or money order/EFT and similar means.  

Consumers who make contracts with banks contracted by the incumbent supply company to pay their bill payments through the Direct Debit System (DBS) are not required to pay an security deposit fee.  

Consumers in the residential subscriber group may pay the security deposit fee in two equal installments to be reflected on the bill upon request. Consumers in the other subscriber group can pay the first installment in advance and the second installment reflected on the bill.  

Consumers outside the residential group can replace the security deposit fee amount they previously paid in cash with a letter of guarantee. 

Consumers with prepaid meters, places within the scope of the General Lighting Regulation, places of worship within the scope of the Council of Ministers Decree and some public administrations.  

All consumers outside these groups are included in the scope of the security deposit fee. 

The security deposit fee of the consumer who signs a retail sales contract with the incumbent supply company is calculated based on the unit price determined per kilowatt (kW) according to the consumer groups, taking into account the facility or place of use, tariff class and power.  

However, in all subscriber groups, consumers whose contract power or connection power is below 100 kW and whose subscription is terminated due to debt are charged 50 percent more than the security deposit fee for the current year if they re-sign a retail sales contract. 

The differential security deposit fee foreseen to be charged for the power increase at the place of use is calculated over the current security deposit unit price of the consumer group you are connected to.

If the distribution company notifies the incumbent supply company of the power increase, the calculated differential security deposit fee must be given to the incumbent supply company within 30 days following the notification.  

Consumers in the residential group pay the differential security deposit fee in cash. Consumers in other groups may pay the difference amount calculated according to their preferences or the current total amount in cash or as a letter of guarantee within 15 days following the notification.  

With consumers other than the residential subscriber group with a contract or connection power of 100 kW and above;  

a) In case entering into a retail sales contract for the first time,

b) Re-establishing a retail sales contract due to the termination of the retail sales contract due to non-payment of the debt,

c) Concluding a retail sales contract for end source supply with consumers whose bilateral agreement has been terminated for any reason, the daily consumption average of the highest 2-month consumption of the relevant consumer in the last 12 months before the contract date, if any, or after the contract date is calculated.

The security deposit fee is redetermined once for all by using the total 60-day average consumption amount and the single-time unit prices approved within the scope of the regulated tariffs of the date of establishment of the retail sales contract.

If you have given the security deposit fee as a letter of guarantee, if there is a change in the security deposit unit prices of the consumer groups, your security deposit fees are recalculated as of the effective date of the change, taking into account the new unit prices and connection or contract power. 

In case the retail sales contract is terminated or the meter is replaced with a prepaid meter;

*The determined cash security deposit fee is updated using the update rate.

*Following the update process, if you have a debt for the terminated subscription, it is deducted and the remaining balance of the security deposit fee is returned within 5 business days at the latest from the date of termination of the contract.

*If the security deposit fee is received as a bank letter of guarantee, the letter of guarantee will be returned if all your debts to the incumbent supply company are paid. 

 Except for activations for temporary use, your retail sales contract does not have a time limit.

To terminate your retail sales contract, you must apply in writing or through the company's corporate communication channels or e-Government Gateway. If you want to terminate your subscription at a later date, you must make your application at least 5 days before the date you want to terminate your subscription.

If your application for termination of the retail sales contract is made within the working hours of the company, the incumbent supply company informs the distribution company to deactivate your electricity on the same day, if the application is made outside the working hours of the company, at the latest on the first business day following the application. Following the notification, the electricity distribution company deactivates your electricity by taking the last index values of your electricity meter,

a)  within one day at the latest following the notification in urban and suburban distribution areas,

b) within two days at the latest following the notification in the rural distribution areas.

Your contract ends on the date your electricity is deactivated. Consumption after this date will not be charged to you. In addition, the retail sales contract may also be terminated for reasons such as moving, eviction, debt, bankruptcy, changing suppliers.

Moving or eviction: If you move or vacate the place of use with which you have concluded a retail sales contract, you must also terminate your contract. Otherwise, since your contract continues, your electricity subscription will continue even if you do not use it and an bill will be created for you. You may need to sign a new retail sales contract at the new location.

Debt: If you do not pay your debts within the period specified in your retail sales contract or if you do not undertake to pay within the calendar determined by your incumbent supply company, your contract may be terminated by deactivating the energy.

Bankruptcy: In case of bankruptcy or appointment of a liquidator, your contract will be terminated.

Supplier change: If you consume more than 1,200 kWh of electricity per year, you have the right to choose your supplier. When you request to change your supplier, your retail sales contract will be terminated after the approval of Enerji Piyasaları İşletme A.Ş. (EPİAŞ).

False statement: In case of an objection or complaint that the information you provided during the contract signature process is not correct, your assigned supply company may ask you to submit a document proving that you have the right to use the relevant consumption point within 10 business days. If you do not submit the document, your contract will be terminated. 

Consumers who meet the following conditions are considered as eligible consumers:

a) Natural or legal persons directly connected to the transmission system,

b) Legal entities of organized industrial zones. 

c) Consumers who have the right of use or have acquired the right of use of the place of use where electricity is consumed in an amount exceeding the eligible consumer limit in the previous calendar year or in the current year.

With the EMRA decision, consumers with an annual electricity expenditure of over 1,200 kWh were determined as eligible consumers for 2021. Eligible consumers can choose their own suppliers and sign contracts with more advantageous prices. 

 Provided that the contract is in your name (actual user), a consumption value of 1,200 kWh or more in one of the sections titled “Previous Year” or “Current Year” on any of your bills issued in 2021 means that you have the qualification of an eligible consumer. 

 Eligible consumers have the right to purchase electricity from the supplier of their choice. Since this creates competition in the electricity market, it allows you to purchase electricity at cheap prices or within different campaigns.

Eligible consumers who have the right to choose their supplier can purchase electricity by signing a bilateral agreement with a supplier of their choice.

Information on all licensed supply companies operating in Türkiye is available on EMRA's official website. 

Before signing the agreement, carefully read the important articles such as price, payment terms, duration of the agreement, obligations, right of withdrawal, penalty terms, and termination provisions.

You can see the advantages provided by your supplier in the price comparison table attached to your bilateral agreement. 

 Bilateral agreements can be made with eligible consumers with low consumption for a definite or indefinite period. When making a bilateral agreement with your supplier, you should note that your fixed-term bilateral agreement; 

* can be made for a maximum of 3 years,  

*cannot be automatically renewed or extended at the end of the term.  

Indefinite term bilateral agreements do not have any time limit. The eligible consumer with low consumption can terminate the indefinite-term bilateral agreement at any time without any justification and without paying any withdrawal fee and/or penalty conditions. 

Following the signing of the contract, your electricity supply at a discounted price starts when your meter is transferred to the supplier portfolio as a result of the request from EPİAŞ during the supply period specified in the bilateral agreement you have signed with the supplier company you have chosen and the transactions within the scope of the relevant legislation are completed and approved. 

In fixed-term bilateral agreements, the supplier cannot make unilateral changes in the agreement and its annexes against the consumer. The supplier must notify the consumer in writing of the proposed amendment at least 15 days before the effective date of the amendment. The consumer's silence regarding the amendment proposal does not mean that they accept the amendment. 

If you are an eligible consumer with low consumption, you have the right to withdraw from the agreement by phone, e-mail or written notification within 14 days from the date the bilateral agreement is established or renewed, without giving any reason and without paying any penalty conditions.

If you have a bilateral agreement with an indefinite term, you may terminate your agreement at any time, without giving any reason or paying any penalty clause.

You may exercise your right of withdrawal by making a notification by phone, e-mail or in writing for your residential subscription, by registered letter, telegram or secure electronic signature and registered electronic mail system for your commercial subscription. 

You can terminate your contract without penalty by giving prior notice in following cases:

Your supplier fails to make the necessary notifications when making, renewing or amending the agreement,  

Your supplier does not pay your receivable arising under the bilateral agreement within the periods specified in the legislation,  

You are not transferred to the supplier's portfolio due to reasons arising from the supplier on the date of transition to the supplier's portfolio specified in your bilateral agreement,

You move to another place of use or evacuate the place of use,  

Your bill is not issued according to the index values read by the distribution company and entered into TEİAŞ's Market Management System, without prejudice to the separate provisions in the relevant legislation,  

Termination conditions in your agreement are present. 

Provided that it is applied to eligible consumers with low consumption, you will pay a withdrawal fee and/or penalty condition if the fixed-term bilateral agreement signed between the supplier and the consumer is terminated by the supplier or the consumer, except for the justified termination reasons specified in the Consumer Services Regulation and the bilateral agreement.

The withdrawal fee and/or penalty condition is limited to the price that is in your favor as a result of the comparison of the benefit you have obtained with the bilateral agreement and the benefit of the remaining months. However, if you terminate a fixed-term bilateral agreement regarding the consumption point in the commercial-industrial subscriber group, this amount cannot exceed 10 percent of the total amount calculated based on the sum of your consumption for the last 12 months and the price applied on the date of termination of the contract.

If your bilateral agreement is terminated unjustly by your supplier, you may request a withdrawal fee and/or penalty condition from your supplier.

The duration, termination and penalty conditions, and the right of withdrawal for contracts with consumers with annual consumption over 100,000 kWh are determined by the contract with the supplier. 

Your supplier may request a security deposit fee from you in cash or in the form of a letter of guarantee when you make a bilateral agreement. All details regarding how your security deposit fee will be collected, its amount and how it can be requested are clearly stated in the bilateral agreement. 

Except in cases of force majeure, severe seasonal conditions, seasonal usage, etc., your meters are read by the distribution company once every calendar month for periods of at least 25 and at most 35 days.

If you think that your meter is malfunctioning or recording incorrect consumption, you can request the distribution company to check your meter.

If, as a result of the inspection, it is determined that the meter records under or over consumption or no consumption for any reason other than the fault of the consumer, the under or over consumption for your past consumption will be calculated. If it is determined that the meter records the correct consumption, the meter control fee is covered by the claimant. 

If it is determined that the meter records under or over consumption or no consumption for any reason other than the fault of the consumer;

a) is caused by an element other than the meter and this situation is technically determined by the distribution company during the on-site inspection,

b) is caused by the meter and this situation is technically determined in the meter inspection report received from the provincial directorate of industry and technology, a calculation is made for under or over consumption.

In the calculations made within the scope of this article, the calculation is made by first taking into account the consumer's past consumption values of the same period, if any, and if not, the daily average consumption values of the first two consumption periods based on the payment notification after the meter change date. In the event that these two determinations cannot be made, the past period consumptions are calculated by taking into account the consumptions of the places of use with similar characteristics. In the calculations of consumers whose purpose of use is agricultural irrigation, the calculation can be made in accordance with the product characteristics by determining the product according to the documents received from the provincial/district directorates of agriculture and official institutions and on-site determinations.

The period based on the bill issued under this article may not exceed 180 days in the event that the distribution company and/or the supplier is in favor of the distribution company and/or the supplier and there are accurate findings and documents, and in the absence of accurate findings and documents, this period may not exceed 90 days under any circumstances. 

If you purchase electricity from the incumbent supply company with a retail sales contract, no more than one bill can be issued in the same month, except in cases specifically specified in the legislation, such as;

*Deactivation of energy due to debt,

*Expiration or termination of the contract,

*A change of supplier. 

Your bill is sent in writing at least 10 days before the due date and by e-mail upon your request. The consumer is informed about the bill using at least one of the other communication channels. 

You can confirm the information on your bill at http://lisans.epdk.org.tr/epvys-web/faces/pages/online/tarifeFatura/tarifeFatura.xhtml.

You can object to your supplier within one year from the date of notification of your bill. However, your objection does not eliminate your payment obligation. If the difference between your consumption amount subject to objection and the consumption amount you paid in the previous consumption period is more than 30 percent, you can pay the previous period's consumption amount until the due date. In this case, your electricity will not be deactivated.

You can make your bill objection applications from the Customer Service Center closest to you in the region of your incumbent supply company. You can find the nearest Customer Service Center at https://www.ckakdeniz.com.tr/en/service-centers. You can object to your bill via www.ckakdeniz.com.tr or by calling 444 6 255. 

The fees that your supplier mediates the collection of within the scope of the legislation are as follows:

TRT Share: 2 percent of the active energy price to all subscribers except subscribers with industrial registry certificate,

Energy Fund: 0.7 percent of the active energy cost for all subscribers,

Electricity Consumption Tax (ECT): 1 percent of the active energy price for industrial, loading, unloading and telecommunication works, and 5 percent of the active energy price for the remaining subscribers,

VAT: It is applied at the rate of 18 percent of the energy cost to all subscribers except for free zones and consulates. 

You can pay your bills in cash or by credit card. You can find out the charges for credit card payments on your supplier's website.

In line with the warnings of the Ministry of Health of the Republic of Türkiye to stay away from crowded environments during this period, we would like to remind you that you can make your bill payment transactions safely and easily through your bank by giving an automatic payment instruction, considering your health and the health of those around you. In case you do not have an automatic payment order, you can pay your bills via internet banking and ATMs of contracted banks.  You can also make payments easily and securely on our website www.ckakdeniz.com.tr and by using our CK Energy mobile app.

You can pay your bills in cash or by credit card. You can find out the charges for credit card payments on your supplier's website.

In line with the warnings of the Ministry of Health of the Republic of Türkiye to stay away from crowded environments during this period, we would like to remind you that you can make your bill payment transactions safely and easily through your bank by giving an automatic payment instruction, considering your health and the health of those around you. In case you do not have an automatic payment order, you can pay your bills via internet banking and ATMs of contracted banks.  You can also make payments easily and securely on our website www.ckakdeniz.com.tr and by using our CK Energy mobile app 

In case you do not pay your bill by the due date for non-eligible consumers or consumers within the scope of end-source supply;

* A daily delay increase is applied to the amount of your bill according to the rate determined in accordance with Article 51 of the Procedure for Collection of Public Receivables Law No. 6183,

*Your supply company will send a second written notification that your debt must be paid within the specified period (at least five business days). The same notification will also be sent via SMS and e-mail.

Remember! The first written notification is your bill.

If you do not pay your debt within the period specified in the second notification, your supply company will inform the distribution company to deactivate the power and your electricity will be deacitvated within five business days from this date. If the payment obligation is not fulfilled within 30 days after your electricity is deactivated, your debt will be deducted from the security deposit.

If the security deposit fee does not cover your debt, your supply company sends a written notification on the same day via one of the channels such as SMS and e-mail and requests payment of the difference amount within 15 days. If the payment obligation for all debts is not fulfilled within this period, your contract will be terminated and legal action will be taken.

The electricity of consumers in the residential consumer group who have a retail sales contract in their own name, consumers over 65 years of age, disabled consumers who submit a medical board report to the incumbent supply company stating that they are more than 40 percent disabled, and consumers in the residential sub-consumer group of families of martyrs and warrior/disabled veterans may be disconnected if the bills for a single place of use are not paid on time for at least three consecutiv

After fulfilling the payment obligation for your overdue debt to your supplier, your supplier will notify the distribution company on the same day to restore your electricity.

From the moment the notification is made, the distribution company will:

a) Connect your electricity within 24 hours in urban and suburban distribution areas,

b) Connect your electricity within 48 hours in rural distribution areas.

According to the Consumer Services Regulation:

If you consume electrical energy by intervening in the electricity distribution system without a retail sales contract or a bilateral agreement,

If you consume electricity by drawing a separate line without passing through the meter, even though you have a retail sales contract or bilateral agreement,

If, despite having a retail sales contract or bilateral agreement, you prevent accurate consumption measurement by intervening with the meters or measurement system, causing incomplete or incorrect measurement, or use an illegal meter,

you will be considered as using illegal electricity if you restore the electricity cut by the distribution company in accordance with the regulations, except for force majeure.

If illegal energy use is detected, your electricity will be cut off. Additionally, your consumption related to illegal use will be billed at 1.5 to 2 times the normal tariff rate.

According to the Consumer Services Regulation:

a) Consuming electricity outside your consumer group without applying to the relevant legal entities,

b) Consuming electricity by paying bills issued in the name of a previous consumer without a retail sales contract or bilateral agreement in your own name,

c) Providing electricity to third parties from your own electrical installation after the measurement point, except as stipulated by the relevant regulations,

ç) Not informing the relevant legal entities in writing within 15 days despite changing the power transformer,

d) Except for residential consumer groups, if the connection power in your facility or facilities increases by more than 20%, you will be engaging in improper electricity use if you do not apply to the relevant licensed legal entity within the framework of the relevant legislation or fail to fulfill your obligations within the scope of the relevant legislation even if you have applied.

Important Reminder! To avoid improper use, do not use the subscription in the name of a previous tenant or property owner or a deceased subscriber, and please make a subscription contract in your own name.

When improper electricity use is detected, a disconnection notice is sent, giving you 15 days to fulfill your obligations.

If you do not meet your obligations, a fee equal to 5 times the disconnection and reconnection fee for the year will be charged.

Your electricity will be cut off.

Except for power outages, to provide the electricity it has committed to without interruption within the terms of the agreement,

To provide a document showing whether you have paid your bills for the last 12 months upon written request within five business days, without any charge, up to two times per calendar year,

On its website, for all consumers within the scope of the regulation:

Information on existing tariffs and their types available to consumers,

Access to bilateral agreements and/or retail sales contracts and related forms with consumers,

A service for “objection or complaint applications” that is easily visible and accessible,

The process for reviewing complaints and resolving disputes,

Information about renewable energy purchases within the sales of the previous year,

To make necessary notifications for consumers to receive sufficient, safe, continuous, and easy service and learn about service options.

It is important to keep your information up to date to exercise your basic rights related to electricity supply.

Up-to-date information ensures:

Delivery of your invoice information via SMS or email,

Notification of overdue debts and other related issues in a timely manner,

Information about various campaigns from the supplier if you consent.

If you receive electricity from CK Enerji Boğaziçi Elektrik, you can pay your bill through the following payment channels:

• Customer Service Centers (MÜHİM)
• Customer Transaction Centers (MİM)
• Partner banks
• PTT branches
• Online Transaction Center on our website www.ckakdeniz.com.tr
• CK Enerji Mobile Application
• You can pay your bill by credit card. Costs associated with the payment method are the consumer's responsibility.

When paying your bill:

Remember that no service fee under any other name can be charged for bill collection services,

If you make payments at unauthorized or pirate payment points, your bill might not be paid by unauthorized individuals performing the collection, which could result in late payment penalties and disconnection of your electricity.

We remind you that our company is not responsible for any issues arising from payments made at unauthorized payment points.

Fault reports,

Illegal electricity use,

Improper electricity use,

Bill objections,

Disconnection notifications, complaints, and all inquiries related to information can be made to your distribution or supply company in writing, by phone, or online.

Applications recorded by the Consumer Services Center are processed within 15 business days. The anticipated action is communicated to the applicant via one of the channels such as written notification, SMS, or email.

Identities of individuals making reports about illegal and improper electricity use are kept confidential.

Besides the above, you can also submit any complaints via our CK Enerji mobile app and on our website www.ckakdeniz.com.tr.

If you can adjust your electricity consumption times according to the following time periods, you can request billing at a multi-tariff rate from your supplier.

However, it is important that the electricity consumption occurs within the agreed time period.

Retail Sales Tariffs:

a) Single-Tariff Rate: A tariff that applies a single price for electricity consumed at all times of the day, consisting of the relevant components.

b) Multi-Tariff Rate: A tariff that applies different prices for electricity consumed during designated different time periods of the day, consisting of the relevant components.

For the application of multi-tariff rates, for consumers with meters not updated according to the “continuous daylight saving time application,” from the last Sunday in October to the last Sunday in March:

Daytime period 07:00-18:00,

Peak period 18:00-23:00,

Night period 23:00-07:00.

Between the last Sunday in March and the last Sunday in October:

Daytime period 06:00-17:00,

Peak period 17:00-22:00,

Night period 22:00-06:00.

For consumers with meters updated according to the “continuous daylight saving time application,” throughout the year:

Daytime period 06:00-17:00,

Peak period 17:00-22:00,

Night period 22:00-06:00.

Household Appliances

Use energy-saving high-efficiency electrical household appliances.

“Energy Efficiency Label”

A device’s annual energy consumption is categorized into seven groups indicated by letters A, B, C, D, E, F, and G. The letter A represents the lowest energy consumption class.

If you purchase a class A or A+/A++ device, you will consume approximately 45% less energy.

However, the use of electric heaters such as electric stoves or water heaters can significantly increase your consumption.