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Customer Clarification Text Pursuant to the Personal Data Protection Legislation
1. Identity of the Data Controller
As CK Enerji Akdeniz Elektrik Perakende Satış Anonim Şirketi (“CK Energy Akdeniz Electricity” or “Company”), we show maximum sensitivity to the security and confidentiality of your personal data. With this awareness and in the capacity of the data controller under the Personal Data Protection Law No. 6698 (“Law”), we would like to inform you about how your data is processed and with whom it can be shared, in order to ensure that we can treat the personal data in accordance with the relevant Law.
2. Processing of Personal Data and Purposes of Processing
Although your personal data may vary with respect to the service or commercial activity provided by the Company, it is processed by our Company to ensure that the services are provided in the best way possible. As a result of being a natural person customer receiving products or services from our Company, your personal data (identity, communication, customer transaction information, family and relative information, legal transaction data) as well as your sensitive data (if submitted in accordance with the Electricity Market Consumer Services Regulation, it can be obtained through your health report and the documents required by the tariff groups stipulated by the Energy Market Regulatory Authority) may be processed for managing the subscription contract processes, monitoring the requests and complaints, carrying out the goods / service sales processes and after-sales support processes, customer satisfaction activities, customer relations management processes and access authorizations, receiving and evaluating recommendations regarding the improvement of business processes, carrying out / auditing the business activities including the supply of electricity, conducting finance and accounting operations, monitoring and executing risk management processes and legal affairs, providing information to authorized persons, institutions and organizations upon request, conducting communication activities, conducting activities in accordance with the Electricity Market Law and secondary legislation and other relevant legislation, conducting marketing analysis studies as well as information security processes, realizing segmentation / profiling / advertising / campaign / promotion / questionnaire activities within the scope of carrying out the marketing processes of the service offered, provided to be processed limited with the purposes of complying with the policies and procedures of the Company and the Company’s group of companies and upon your express consent, carrying out organization and event management, social responsibility and civil society activities, and communicating you in this context. In addition, If you visit our website, then your transaction security data may also be processed for keeping log records that are created electronically pursuant to Law No. 5651; If you perform online transactions on our website or become a member of our mobile application; then your identity, communication and customer transaction data is kept to create membership and performing subscription contract transactions (starting a subscription, canceling an online contract, paying an online bill, viewing the bill history, managing accounts, and updating online information). Your personal data will also be transferred to physical archives and information systems and stored in both digital and physical environments.
3. To Whom and for What Purposes the Processed Personal Data may be Transferred
By being subject to and limited to the purposes set out in article 2 of this Clarification Text and to the reasons requiring their transfer within the scope of the Law and the relevant legislation, your collected personal data may be transferred to the Energy Market Regulatory Authority and other governmental institutions and organizations, banks, contracted law offices, consultants, auditing institutions, business partners and the companies that we benefit from these services and that we cooperate, including the suppliers, group companies of our Company for getting support and consultancy and complying with the policies and procedures of the Company and the Company’s group of companies, main shareholders and the databases used jointly with them, and systems of the domestic companies offering information technologies services. Your health data may be transferred to the Energy Market Regulatory Authority, other official institutions and organizations and the distribution company by the workplace physician in case of your explicit consent or for the protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services.
4. Method and Legal Reason for Collecting Personal Data
Your personal data may be collected for the purposes described in Article 2 of this Disclosure Text, in compliance with the fundamental principles stipulated in the Law and based on the legal grounds stated in Article 5 of the Law. These legal grounds include explicit stipulation by laws, establishment, exercise, or protection of a right, formation or execution of a contract, fulfillment of legal obligations of the data controller, legitimate interests of the data controller, and your explicit consent. Specifically, your health data may be processed based on your explicit consent or for the protection of public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services, by the workplace physician through automated or non-automated methods, from verbal or written information provided by you to our Company, digital channels, customer transaction centers, customer service centers, social media accounts, dealers, official institutions and organizations, and applications and software used within the scope of Company activities.
5. Your Rights Regarding the
Protection of Personal Data
You have rights within the scope of the Personal Data Protection Law including learning whether your personal data has been processed or not, requesting information if processed, learning the purpose of processing and whether it has been used by us for these purposes, learning the third parties to whom it has been transferred, requesting correction in case of incomplete or incorrect processing and informing the third parties if it is transferred, requesting deletion or destroying of the processed data if the processing conditions are no longer available and informing the third parties if it is transferred, raising an objection if you believe that an outcome has occurred against you as a result of analyzing it through automated systems, asking for compensation of any damage that you may have incurred due to unlawful processing. Within the scope of the Law, you can submit your applications regarding your personal data to https://www.ckakdeniz.com.tr/ck-akdeniz-basvuru-formu.pdf form by using one of the following channels; Göksu Mahallesi Aspendos Bulvarı Serik Caddesi Demokrasi Kavşağı Kepez / ANTALYA in person by providing your identity confirmation; or to our Company's ckakdenizperakende@hs02.kep.tr mail address; or to our Company's ckakdenizperakende@hs02.kep.tr address with your secure electronic or mobile signature; or through identity confirmation, by other procedures specified in the Law and relevant legislation. Our Company with conclude your application requests according to the nature of request and latest within 30 (thirty) days pursuant to article 13 of the Law. If the transaction requires a cost, then the tariff set by the Personal Data Protection Board shall apply. If the request is rejected, the reason(s) for rejection shall be justified in writing or in electronic environment."