ONLINE TRANSACTIONS
Channels where you can make secure and free bill payments:
For accepted payment methods by partner banks and interest rates for installment payments with credit cards, click here.
To see how your electricity bills are read and how you can check the accuracy of your bill, please watch our video.
How is my bill calculated?
There are mainly 5 different items in the bill calculation, which constitute the total amount of the bill.
- Energy Consumption Fee,
- Municipality Consumption Tax (BTV),
- Value Added Tax (VAT).
The Energy Consumption Fee is the amount obtained by multiplying the consumption subject to the bill with the unit prices determined by the Energy Market Regulatory Authority (EPDK) and renewed every quarter of the year.
Fees other than the Energy Consumption Fee;
- BTV: As per the Municipal Revenues Law No. 2464,
- VAT: As per the Value Added Tax Law No. 3065
are collected and transferred to the relevant institutions/organizations.
What do the headings on my bill mean?
To see the explanations of the headings on your bill, click here.
How is my tariff pricing done?
The tariffs that retail sales license holders in the electricity market will reflect to their users are determined by the Energy Market Regulatory Authority (EPDK) as per the Electricity Market Law No. 6446, and the application of these tariffs is a legal obligation for the license-holding companies. The tariffs of the Electricity Market are renewed every quarter of the year and come into effect upon publication in the Official Gazette.
For current tariff information, click here.
Despite not consuming electricity, I do not receive a bill, what could be the reason?
The absence of your bill could be due to several reasons:
- Your consumption being low,
- Technical faults during reading or inability to reach the meter,
- Incorrect subscription,
- Your meter being faulty
In this case, you can initiate an investigation by contacting our Call Center or the nearest Customer Service Center (MÜHİM).
I did not receive my bill/lost it, what can I do?
You can learn all your bill debt information (not under legal proceedings) by specifying your account number at our Customer Service Centers (MÜHİM) or from our partner institutions. You can request a duplicate bill through our website, and you can also obtain it from our Customer Service Centers (MÜHİM).
I think my bill is incorrect, where can I apply?
The amount of your electricity bill may vary due to seasonal usage and the number of days between reading periods. For example, despite the same usage levels of appliances like refrigerators, air conditioners, and water heaters, seasonal differences may cause increases or decreases in consumption.
Also, changes in the reading dates of your meter can cause differences in your period bill.
If you think your bill is incorrect after considering these factors, you can create a record by applying through our website, mobile application, Call Center, or Customer Service Centers (MÜHİM) by specifying your account number and, if possible, the indexes on the meter to expedite the process.
Where can I learn/pay my debts under legal proceedings?
You can learn/pay your debts under legal proceedings at our Customer Service Centers (MÜHİM).
Despite paying my electricity debt, my electricity has not been reconnected, what can I do?
Electricity reconnection procedures are carried out within 24 hours in urban areas and within 48 hours outside urban areas. If your electricity is not reconnected within these periods; you can create a record by contacting our Call Center, our Customer Service Centers (MÜHİM), or by filling out the form in the “Help & Communication” section on our website.