CK Enerji Akdeniz Elektrik

How Can I Subscribe?

You can make your subscription applications from our physical service points or you can easily apply through our online channels from wherever you are. To start your subscription, it is sufficient to sign the activation contract and retail sales contract.

Important Reminder:

Before the first subscription application for the newly constructed building / facility, an “activation contract” must be concluded with your electricity distribution company. Our channels where you can make your subscription initiation transactions:

Who Can Apply for Subscription?

Property owner or their representative,
If the property is rented, the tenant or their representative

What are the Information and Documents Required for Subscription Application?

For Residential Subscription:

Account or meter number
Identity document (with Turkish ID number)
DASK (Compulsory Earthquake Insurance) number or policy

Other documents that may be required:

If there is a subscription on someone else's name at the address, tenancy contract or title deed
If the transaction will be made as an authorized or proxy, power of attorney or authorization document for electricity subscription
To benefit from the Martyrs' Families and War Veteran/War Wounded Veteran Tariff *:
Certificate of war veteran/war wounded veteran or martyr's relative
Proof of residence
Salary letter from SSI

For Short Term Subscriptions:

Request petition,
Activation agreement,
A certificate of scientific responsibility that all electrical responsibilities have been fulfilled,
Technical document showing the installed power of the devices to be used if a meter will not be installed.

Meters are installed and transactions are carried out according to the approval opinion of the distribution company for a maximum period of 1 month and can be extended for a maximum of 1 month if necessary.

Electric energy is supplied over the installed power values with or without metering, provided that the tariff price to be applied over the commercial tariffs is calculated according to the actual consumption and the price is collected in advance against receipt.

How Can I Cancel My Subscription?

You can easily cancel your subscription through our online channels or face-to-face service points.

Who Can Apply for Cancellation?

Subscription cancellation can be realized with the subscriber's own application.

If a proxy or an authorized person will perform transactions on behalf of the subscriber, an application can be made with the original notarized power of attorney/authorization document with a wet signature, provided that it contains a statement that the proxy can perform electricity transactions.

Abonelik İptal Başvurusu İçin Gerekli Bilgi ve Belgeler Nelerdir?

What are the Information and Documents Required for Subscription Cancellation Application?

In order to cancel your subscription through our online channels (Online Transaction Center, Mobile App), you must first register. After your registration, you can easily perform your transactions from the Contract Cancellation section without any additional documents.

Important Information for Cancellation

If you want to cancel the old subscription in order to make an electricity subscription in your own name in a place where electricity is currently open in someone else's name, it is sufficient to apply for a new subscription in your own name with the necessary information and documents. When your transactions are completed, the old electricity subscription is automatically canceled.

The electricity subscription in the name of a deceased person can be canceled by the relevant heirs specified in the declaration of inheritance. The cancellation of the subscription in the name of the deceased and the return of the security deposit fee for that subscription can be made by all of the heirs or by the person representing by proxy in this regard.

For the facility or place of use that has a activation contract (energy permit has been obtained and a contract has been concluded regarding the energy connection); It is the contract between the incumbent retail sales company and the customer within the framework of the provisions of the Electricity Market Tariffs Regulation, covering the terms and conditions regarding the commercial activities carried out for the supply of electrical energy and / or capacity and service procurement.

Click here to view the retail sales contract.

Within the scope of the Electricity Market Consumer Services Regulation

In the event of a change of place of use and/or expiration of the retail sales contract or termination of the contract, the incumbent supply company requests a security deposit fee to be offset against the debt in case the consumer does not pay the electricity consumption fee.

The security deposit fee is calculated based on the unit price per kW determined per consumer groups, taking into account the power of the facility or place of use.

After the termination of the contract, the remaining amount is deducted from the existing debt, if any, and the remaining amount is repaid to the consumer together with legal interest.

If the electricity subscription you use is not registered in your name, it is an illegal use and against the law.

If your tenant has left your home, you are moving to a new home or you are using electricity with another person's subscription, you can prevent illegal use by taking the subscription into your own name.

By visiting our channels below, you can easily create your subscription in your own name and avoid paying someone else's bill.

Can I make a subscription contract if the title deed or tenancy contract is in the name of my spouse/father etc.?

If the title deed or tenancy contract is in the name of your close relative;

You can make a subscription contract on your own behalf. In order to make a contract on behalf of someone else, you must have a notarized power of attorney on the subject.

For the retail sales contract to be made for residential or commercial premises, the requested information or documents must be declared separately.

Why is Compulsory Earthquake Insurance required for subscription transactions?

Paragraph 3 of Article 11 of the Catastrophe Insurance Law requires that “the existence of insurance is checked by the relevant organization in electricity subscription transactions for places subject to compulsory earthquake insurance”.

How can I update my subscription information?

To update your subscription information, you can apply to our Customer Service Centers (MÜHİM), call our Call Center or apply online via our Online Transaction Center and mobile app.

How can I find out my tariff?

The tariff information of our customers can be found in the 'Consumer Group/Class' field on the bill. You can also access tariff information from our Call Center and our website.

How can I get a refund of the security deposit?

You can receive a refund from our PTT and Customer Service Centers (MÜHİM) or you can request a refund via other payment channels.

Click here to inquire your security deposit fee receivable.

https://websube.ckakdeniz.com.tr/guvenceBedeli

How long does it take to activate my subscription through online channels?

The subscription application made through our online channels is activated if there are no irregularities in the application. Within 24 hours, electricity is connected to the relevant address by the distribution company. Your contract is sent to you via the e-mail address registered in the system.

I need support with online subscription. How can I get help?

You can send your problems related to online subscription and other transactions to our Customer Service Officer or call center who will call you by filling out the contact form. You can also get support through our Live Support module.

Energy at Home - Subscription Transactions